10 Year Guarantee
Our 10 Year Guarantee
We guarantee that from the date of delivery our teak furniture including; sets, tables, benches and chairs are free of manufacturing defects and fit for their intended purpose subject to reasonable wear and tear in normal domestic use for a period of ten years. The guarantee applies to all standard teak furniture purchased on or after 1st January 2014. Teak garden furniture purchased before this date is supported on an individual basis. If you find a fault in the workmanship in any part or component Chic Teak will repair or replace the furniture free of charge. A defect under these terms means any imperfection in the material or workmanship that will impair the use of the furniture product. This guarantee is subject to the following conditions:
The guarantee does not apply to normal wear and tear or normal deterioration as a result of domestic residential use.
The guarantee does not cover defects caused by the application of teak oil, varnish, wood stain, paint or any product other than that defined in our teak care guide.
The guarantee does not apply to furniture that has been placed on an uneven surface which as a result has caused the furniture to warp or caused opening/closing mechanical problems.
The guarantee does not apply to furniture that has been neglected or not looked after as per our care guide. This is particularly relevant for all teak furniture that includes moving parts and joints that do require maintenance from time to time to ensure long life.
The guarantee is only valid for the original owner and at the original delivery address unless the moving of the furniture is done professionally either by Chic Teak Ltd., at the customers cost or proof can be provided that the transportation of products was done so by a reputable removals company or equivalent, whom have all necessary insurance and industry standard accreditations.
Normal age discolouration, swelling, hairline cracks and minor warping on our teak furniture is to be expected and is not a structural defect and is therefore not covered.
Furniture used in a commercial or public setting is not covered by our ten year guarantee, but this does not affect your standard consumer rights.
Furniture which has not been delivered and assembled by the Chic Teak Ltd delivery team (whether by request or geographical limitations) is covered by the guarantee on a back to base basis only and the customer will be responsible for all costs of re-delivery and returning goods to our warehouse. Back to base means the warehouse from which the goods have been dispatched. We cannot accept furniture which has been incorrectly assembled causing a fault or damage to the furniture. Any additional costs incurred by the customer excluding labour and parts are the responsibility of the customer and are not included in this warranty. Chic Teak Ltd reserves the right to decide whether a component should be repaired or replaced. Chic Teak Customer services must be notified of any defect within 14 days of the defect occurring The original sales invoice is required as proof of purchase to claim under either the Chic Teak Ltd guarantee, or for non-teak items, the relevant manufacturers guarantee. In the event of a claim, customers must in the first instance contact the Chic Teak Ltd customer service department.
PLEASE NOTE: Chic Teak clearance items are not covered by our 10 year guarantee and non-teak items such as; cushions, furniture covers, are covered by the respective manufacturers standard 1 year guarantee.
All parasols are covered by the suppliers guarantee according to range, please ask for further details.